Terms and Conditions
Terms & Conditions
Last updated: 04/06/2026
Welcome to Chunk’d. By placing an order with us, you agree to the following terms and conditions.
1. About Us
Chunk’d is a home-based bakery producing brownies, cookies and other baked goods to order.
All products are made in a domestic kitchen that handles allergens including (but not limited to) milk, eggs, wheat (gluten), soy, nuts, peanuts, and sesame.
2. Order
- All orders are subject to availability and acceptance
- We reserve the right to refuse or cancel orders at our discretion
- Once an order has been confirmed and payment is received, you will receive order confirmation.
- Please ensure all order details, including delivery address and contact information, are correct before completing the order.
3. Payment
- Full payment is required at the time of ordering unless otherwise agreed.
- Orders will not be prepared or dispatched until payment has been received.
4. Postal Orders And Delivery
We currently deliver to addresses within the mainland United Kingdom only. Unfortunately, we are unable to deliver to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, or any other location where courier restrictions apply.
Dispatch and Delivery
- Orders are dissipated using a third party postal or courier service.
- Delivery times are estimated and not guaranteed.
- We are not liable for any delays caused by postal services, courier services, severe weather, industrial action, incorrect address information provided by the customer, or other circumstances beyond our respective control.
Seasonal and High-Demand Periods
During busy periods, including but not limited to Christmas, Valentines Day, Mothers Day, Fathers Day and other seasonal events, dispatch and delivery dates are estimates only.
While we will make every effort to dispatch orders within the advertised time frame, delays may occur due to exceptionally high demand, courier network pressures or circumstances beyond our control. We recommend ordering well in advance of any specific occasion.
Delivery Issues
If your order arrives damaged or there is a problem with delivery, you must contact us within 24 hours of receipt and provide photographs of:
- The product;
- The internal packaging; and
- The external packaging.
We will investigate and, where appropriate, provide a replacement, refund, or other suitable remedy in accordance with your statutory consumer rights.
Warm Weather and Letterbox Deliveries
Our brownies, cookies and other baked goods are made using high-quality ingredients and may be affected by warm temperatures during transit.
During periods of warm weather, customers are responsible for ensuring that parcels can be received promptly upon delivery. Where possible, we recommend delivering to an address where someone will be available to accept the parcel.
We cannot accept responsibility for deterioration in quality, melting, softening, or other temperature-related changes that occur after a parcel has been successfully delivered or where a parcel is left unattended, in a safe place, or delayed in being brought indoors by the recipient.
Upon receipt, products should be stored in accordance with any storage instructions provided.
5. Collection Orders
- Collection is available for selected products by prior arrangement only.
- Collection details will be confirmed when your order is accepted.
- Customers are responsible for collecting their order at the agreed date and time.
- Orders not collected at the agreed time may affect product quality and freshness, for which we cannot be held responsible.
- We reserve the right to dispose of uncollected perishable products after 24 hours unless alternative arrangements have been agreed.
6. Cancellations and Refunds
Postal Orders
As our products are made to order and are perishable food items, orders cannot usually be cancelled once production has begun.
Under the Consumer Contracts Regulations 2013, the statutory 14-day cancellation period does not apply to perishable goods or goods made to a customer's specifications.
Collection orders
Collection orders may be cancelled up to 72 hours before the agreed collection time for a full refund.
Faulty or Incorrect Orders
Nothing in these Terms affects your rights under the Consumer Rights Act 2015.
If a product:
- Is not as described;
- Is not of satisfactory quality; or
- Does not match your order,
Please contact us as soon as possible and no later than 24 hours after receipt. We may request photographs to help assess the issue.
Where appropriate, we will offer a replacement, partial refund, or full refund.
Refunds
Refunds will be offered where:
- The product is Faulty;
- The product does not match the order placed or;
- We are unable to fulfil your order.
Refund requests must be supported with photographs where appropriate.
7. Allergens
Our products are made in a home kitchen that handles common allergens, including but not limited to:
- Wheat (gluten)
- Milk
- Eggs
- Soy
- Nuts
- Peanuts
Although reasonable precautions are taken to minimise cross-contamination, all products are prepared in an environment where allergens are present. Therefore, we cannot guarantee that any product is completely free from allergens.
Customers with allergies, intolerances or dietary requirements should contact us before placing an order.
We reserve the right to refuse orders where we believe we cannot safely meet a customer's allergen requirements.
8. Product Information
Product descriptions, photographs, and serving suggestions are provided for guidance only.
As all baked goods are handmade, appearance, decoration, colour, and size may vary slightly.
9. Storage and Shelf Life
Products should be stored according to any instructions provided.
For best quality, brownies and cookies should be consumed within the recommended period stated on the packaging.
We are not responsible for product quality if storage instructions are not followed.
10. Liability
To the fullest extent permitted by law, our liability shall be limited to the value of the order purchased.
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.
11. Privacy
Any personal information collected for the purpose of processing orders will be handled in accordance with applicable data protection legislation and will not be shared with third parties except where necessary to fulfil your order.
12. Food Hygiene and Safety
As a registered food business, we take food safety seriously and follow applicable UK food hygiene requirements.
Customers are responsible for:
- Storing products in accordance with any storage instructions provided;
- Checking allergen information before consumption; and
- Consuming products within the recommended shelf-life period.
13. Contact Us
For any questions regarding your order or these Terms & Conditions, please contact:
Chunk’d
Instagram: Chunkdbakes