Privacy Policy

Last Updated: 04/06/2026

1. Introduction

This Privacy Policy explains how Chunk'd ("we", "our", or "us") collects, uses, stores and protects your personal information when you place an order, contact us, or interact with our business.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Chunk’d

Email: Lucy@chunkd.co.uk

Business Location: Leeds, United Kingdom

Registered Food Business with Leeds City Council.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

3. Information We Collect

We may collect the following personal information:

Information You Provide

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Messages sent through email, social media, website forms or other communication channels

Payment Information

We do not store full payment card details.

Payments are processed securely through third-party payment providers such as Shopify Payments, PayPal, Stripe, Etsy Payments, bank transfer providers, or other payment processors.

Technical Information

If you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage information

through cookies or analytics tools.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange delivery or collection
  • Communicate with you about your order
  • Respond to enquiries
  • Manage refunds or complaints
  • Comply with legal and regulatory obligations
  • Improve our products and services
  • Prevent fraud or misuse of our services

We will only use your information where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To process and fulfil your order.

Legal Obligation

To comply with food safety, tax, accounting and other legal requirements.

Legitimate Interests

To manage and improve our business, respond to customer enquiries and prevent fraud.

Consent

Where required by law, such as for certain marketing communications or non-essential website cookies.

6. Marketing Communications

We will not send marketing emails, text messages or newsletters unless you have chosen to receive them.

You may withdraw your consent at any time by contacting us or using any unsubscribe option provided.

7. Sharing Your Information

We only share your personal information where necessary.

This may include:

  • Postal and courier companies delivering your order
  • Payment service providers
  • Website hosting providers
  • E-commerce platforms such as Shopify or Etsy
  • Accountants, legal advisers or regulators where required

We do not sell, rent or trade your personal information to third parties.

8. Data Retention

We only keep personal information for as long as necessary.

Order and transaction records may be retained for up to six years to comply with tax and accounting requirements.

After this period, information will be securely deleted or anonymised where appropriate.

9. Data Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict processing of your personal data
  • Object to certain processing activities
  • Request transfer of your personal data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113

12. Cookies

If we operate a website, cookies may be used to improve functionality, analyse website traffic and enhance the user experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information will be provided in our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website or made available upon request, and the updated version will show the latest revision date.