Delivery Information
UK Mainland Delivery
We currently deliver to addresses within the mainland United Kingdom only.
Unfortunately, we are unable to deliver to:
- Northern Ireland
- The Channel Islands
- The Isle of Man
- The Scottish Highlands and Islands
- Any location where courier restrictions apply
Dispatch Days
Orders are freshly baked to order and are not dispatched every day.
Orders are typically dispatched on Thursdays.
Please allow sufficient time when ordering, particularly during busy periods.
Delivery Times
We use trusted third-party postal and courier services to deliver our products.
Standard delivery is usually expected within 1–3 working days after dispatch; however, delivery times are estimates only and cannot be guaranteed.
Once your order has been dispatched, you will receive confirmation where applicable.
Seasonal and High-Demand Periods
During busy periods, including Mother's Day, Easter, Valentine's Day, Christmas and other seasonal events, dispatch and delivery times may be longer than usual.
All advertised delivery dates during these periods are estimates only.
We strongly recommend ordering well in advance if your order is required for a specific occasion.
Warm Weather Deliveries
Our brownies, cookies and other baked goods are made using high-quality ingredients and may be affected by warm temperatures during transit.
During periods of warm weather, customers are responsible for ensuring parcels can be received promptly upon delivery.
Where possible, we recommend selecting a delivery address where someone will be available to receive the parcel.
We cannot accept responsibility for changes in product quality resulting from parcels being left unattended after delivery, including in direct sunlight, porches, parcel lockers, or designated safe places.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address at the time of ordering.
We cannot accept responsibility for delays, failed deliveries, or lost parcels resulting from incorrect address information supplied by the customer.
Additional charges may apply if a parcel needs to be resent due to an incorrect address.
Damaged Deliveries
We take great care when packaging all orders to ensure they arrive in the best possible condition.
If your order arrives significantly damaged, please contact us within 24 hours of delivery and provide:
- A photograph of the product
- A photograph of the internal packaging
- A photograph of the external packaging
We will review each case individually and, where appropriate, offer a replacement, refund or other suitable resolution.
Collection Orders
Collection is available on selected orders by prior arrangement.
Collection details will be provided once your order has been confirmed.
The collection address is only shared with customers who have placed a collection order.
Please collect your order at the agreed date and time to ensure optimum freshness and quality.
If you are unable to attend your collection slot, please contact us as soon as possible.
Storage Information
For best quality, products should be stored in accordance with any storage instructions provided with your order.
Brownies and cookies are best enjoyed fresh and should be consumed within the recommended shelf-life stated on the packaging.
Questions?
If you have any questions regarding delivery, collection or your order, please contact us before placing your order.
Email: Lucy@chunkd.co.uk